Privacy Policy

1. Introduction

HW Product Development Industrial Ltd ("HWPD", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hwproductdev.com or hwtcmolding.com (collectively, the "Sites"), or otherwise interact with us as a client, supplier, or business partner.

Please read this Privacy Policy carefully. By using our Sites or providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you contact us, request a quotation, or otherwise communicate with us, including:

• Full name and job title
• Company name and address
• Email address and phone number
• Project details, design files, and technical specifications you choose to share
• Any other information you choose to include in your communications with us

Information Collected Automatically

When you visit our Sites, we automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version, device type, and operating system
• Pages visited, time spent on pages, and referring website
• Cookie data, as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotations
• To manage and deliver our product development and manufacturing services
• To communicate with you about your project, orders, or our services
• To improve our Sites, services, and customer experience
• To comply with legal obligations and protect our legal rights
• To send you updates about our services, where you have opted in to receive them

4. Legal Basis for Processing (GDPR)

For visitors in the European Economic Area, our legal basis for collecting and using your personal information depends on the context in which it is collected:

• Contractual necessity — to perform our obligations under a contract with you (e.g., delivering a quoted project)
• Legitimate interest — to operate and improve our Sites and respond to inquiries
• Consent — where you have given explicit consent, such as opting in to marketing communications or accepting non-essential cookies
• Legal obligation — where processing is necessary to comply with applicable law

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Group companies — with our subsidiaries HWTC Molding and HW Molds, for the purpose of delivering your project
• Service providers — with third-party vendors who perform services on our behalf, such as email delivery, analytics, and IT hosting, under appropriate confidentiality obligations
• Legal requirements — where required by law, regulation, legal process, or governmental request
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

All design files and project-specific information shared with us as part of a client engagement are protected under our standard mutual NDA — see our IP Right Protection page for details.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. As a general guide:

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted file storage, access-controlled systems, regular security reviews, and confidentiality agreements with all employees handling client data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

HWPD is headquartered in Shenzhen, China, with operations across Shenzhen and Dongguan. If you are located outside of China, your information may be transferred to, stored, and processed in China or other countries where we or our service providers operate. We take appropriate steps to ensure your information receives an adequate level of protection wherever it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise any of your rights described above, please contact us: