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Questions about our terms?
info@hwpd.comBy accessing our website, submitting a quotation request, placing an order, or engaging HWPD (HW Product Development) for any product development or manufacturing services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These Terms apply to all clients, visitors, and users of HWPD's website and services, including but not limited to industrial design, rapid prototyping, mold design, mold manufacturing, and injection molding services.
HWPD provides end-to-end product development and manufacturing services, including:
All services are subject to technical feasibility, material availability, and mutual agreement between HWPD and the client.
All quotations issued by HWPD are valid for 30 days from the date of issue, unless otherwise stated in writing. Prices are subject to change after this period due to fluctuations in material costs, labor, or exchange rates.
A binding contract is formed only upon HWPD's written confirmation of an order and receipt of any required deposit. Verbal agreements or informal communications do not constitute an order.
Clients are responsible for providing accurate, complete, and production-ready design files (e.g., 3D CAD, 2D drawings). HWPD is not liable for errors resulting from incomplete or inaccurate design data supplied by the client.
Standard payment terms are 50% deposit upon order confirmation and 50% balance before shipment, unless otherwise agreed in writing. For new clients, full payment in advance may be required.
All prices are quoted in USD unless otherwise specified. Bank transfer fees and currency conversion costs are the responsibility of the client.
HWPD reserves the right to suspend production or withhold delivery if payments are overdue. Interest may be charged on outstanding balances at a rate of 1.5% per month.
All design files, drawings, CAD models, and technical documentation provided by the client remain the intellectual property of the client. HWPD will not use, reproduce, or share client materials for any purpose other than fulfilling the agreed order.
Any tools, molds, or fixtures manufactured by HWPD using client-supplied designs are owned by the client upon full payment, unless otherwise agreed in writing. HWPD retains ownership of any proprietary manufacturing processes, tooling methods, and internal know-how.
HWPD treats all client information — including designs, specifications, business plans, pricing, and project details — as strictly confidential. We will not disclose such information to any third party without the client's prior written consent.
We are willing to sign a Non-Disclosure Agreement (NDA) before any project discussion. Please contact us at info@hwpd.com to request an NDA.
Lead times provided are estimates based on current production schedules and material availability. HWPD will make reasonable efforts to meet agreed delivery dates but does not guarantee delivery on a specific date.
HWPD shall not be liable for delays caused by:
Risk of loss or damage passes to the client upon handover to the freight carrier. HWPD recommends clients arrange appropriate cargo insurance.
Clients are responsible for inspecting goods upon receipt. Any claims for defects, shortages, or non-conformance must be submitted in writing within 7 days of delivery. Claims submitted after this period may not be accepted.
HWPD will investigate all legitimate claims and, at its discretion, offer repair, replacement, or credit for confirmed defects caused by HWPD's manufacturing process.
HWPD warrants that all products will be manufactured in accordance with the agreed specifications and using commercially reasonable quality standards. This warranty does not cover:
The warranty period for injection-molded parts is 12 months from the date of shipment, and for molds is 12 months or 500,000 shots, whichever comes first.
To the maximum extent permitted by applicable law, HWPD's total liability for any claim arising out of or related to our services shall not exceed the total amount paid by the client for the specific order giving rise to the claim.
In no event shall HWPD be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, or loss of data, even if HWPD has been advised of the possibility of such damages.
The client agrees to indemnify and hold harmless HWPD, its employees, agents, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:
Either party may terminate an order or project engagement by providing written notice. In the event of termination by the client after production has commenced, the client shall be liable for all costs incurred by HWPD up to the date of termination, including materials, labor, and tooling costs.
HWPD reserves the right to terminate any order immediately if the client breaches these Terms, fails to make payment, or engages in fraudulent or unlawful conduct.
These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Any disputes arising from these Terms or related to HWPD's services shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration in Shenzhen, China, under the rules of the China International Economic and Trade Arbitration Commission (CIETAC).
HWPD reserves the right to update or modify these Terms of Service at any time. We will notify existing clients of significant changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:
Email: info@hwpd.com
Website: www.hwproductdev.com
Address: Shenzhen, Guangdong, China